We will take you from
red to black
Referral & Retention
Onsite practice review
Building your referrals through word of mouth marketing as well as a formalized client retention program
People who feel stuck and not sure what the problem is We’ll come to your business and take care of any 2-3 major items you need help resolving
Coach your team
Walk side by side with you through the implementation of changes
Certified DISC training
Creating a customer service focused enterprise with training and guidance on how to establish and maintain a high margin business with timely and complete collections for the products and services rendered.
98% Production to collection
- New patient/customer growth
- Promoting exemplary customer service
- Collection of 100% patient/customer’s portion at time of service
Cathy Homeyer’s most recent role as Office Manager for a startup pediatric dental practice has been most impressive. A little over a decade ago, Cathy joined the practice on day 1, when it was a 3 person practice. Now, the practice is a thriving business with 3 doctors, 10 clinical staff members, 6 front office team members and a marketing department. The practice continues to enjoy a 98% Collection-to-Production ratio due to the training the team received from Cathy based on her detailed processes and procedures for running a profitable business.
The office was perfectly positioned for continued growth. They expanded to a second location in April of 2014.
Her philosophies for practice success are clear and simple:
- Foster a strong “team” environment and act as a cheerleader, coach and mentor.
- Achieve and maintain a stellar level of customer care.
- Accept nothing less than a 90% insurance claim settlement rate within 30 days; collect 98% in less than 45 days after submission.
- Excel at collecting previously considered “non-collectable” debt.
- Position the practice to be growth-driven.
- Train and maintain a 98% collection ratio.
WHAT TYPES OF BUSINESSES DO YOU WORK WITH?
WHAT EXACTLY DO YOU DO TO HELP INCREASE MY BOTTOM LINE?
WHAT DO YOU DO TO ENSURE CUSTOMER SATISFACTION?
HOW DO YOU GET INSURACE COMPANIES TO PAY IN A TIMELY MANNER?
Cathy and her team of successful business professionals can provide services such as business financing; marketing; web design and promotion; networking; IT solutions; accounting and tax services; employee benefits; payment solutions etc. working together to ensure your success in achieving your business goals.