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Here’s how we can help…

Referral & Retention

How would you feel if your client was excited to come to your office?

Fast Start/Restart

You don’t know what you don’t know!

Platinum Program

Change isn’t easy – If you keep doing the same thing, you’re going to have the same results!

Our Services

Referral & Retention

Onsite practice review
Building your referrals through word of mouth marketing as well as a formalized client retention program

Fast Start/Restart

People who feel stuck and not sure what the problem is We’ll come to your business and take care of any 2-3 major items you need help resolving

Platinum Program

Onsite training
Coach your team
Walk side by side with you through the implementation of changes
Certified DISC training

Creating a customer service focused enterprise with training and guidance on how to establish and maintain a high margin business with timely and complete collections for the products and services rendered.

Creating a customer service focused enterprise with training and guidance on how to establish and maintain a high margin business with timely and complete collections for the products and services rendered.

Our Guarantee

%

98% Production to collection

Our Specialties

  • New patient/customer growth
  • Promoting exemplary customer service
  • Collection of 100% patient/customer’s portion at time of service
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About Cathy

Cathy Homeyer’s most recent role as Office Manager for a startup pediatric dental practice has been most impressive. A little over a decade ago, Cathy joined the practice on day 1, when it was a 3 person practice. Now, the practice is a thriving business with 3 doctors, 10 clinical staff members, 6 front office team members and a marketing department. The practice continues to enjoy a 98% Collection-to-Production ratio due to the training the team received from Cathy based on her detailed processes and procedures for running a profitable business.

The office was perfectly positioned for continued growth. They expanded to a second location in April of 2014.

Her philosophies for practice success are clear and simple: 

  • Foster a strong “team” environment and act as a cheerleader, coach and mentor.
  • Achieve and maintain a stellar level of customer care. 
  • Accept nothing less than a 90% insurance claim settlement rate within 30 days; collect 98% in less than 45 days after submission.
  • Excel at collecting previously considered “non-collectable” debt.
  • Position the practice to be growth-driven.
  • Train and maintain a 98% collection ratio.

FAQ

WHAT TYPES OF BUSINESSES DO YOU WORK WITH?
While dental and medical facilities are Cathy’s main focus, Cathy’s processes and procedures have proven to be successful with other businesses of varying specialties as well. Some examples are: an automotive repair shop; a remodelling company; a plumbing company; a mortgage lender; water restoration companies; etc.
WHAT EXACTLY DO YOU DO TO HELP INCREASE MY BOTTOM LINE?
We teach and coach your employees to collect the proper payment at the time of service so that your Accounts Receivables don’t stretch out beyond 45 days.
WHAT DO YOU DO TO ENSURE CUSTOMER SATISFACTION?
We train your employees to: foster a “team” environment; demonstrate a genuine interest in your client’s care and needs; ensure that your employees listen and understand the client’s questions and concerns and ensure that your client fully understands their financial commitment up front thereby avoiding surprises that often foster a negative experience.
HOW DO YOU GET INSURACE COMPANIES TO PAY IN A TIMELY MANNER?
We train your employees to recognize the insurance companies that typically request additional information after initial filing of the claim and train them to include that information when the claim is originally filed (i.e. x-rays; doctor’s diagnosis, etc.). In addition, we train your team processes to ensure timely filing of claims and prompt follow up procedures with insurance companies.

Our Partners

Cathy and her team of successful business professionals can provide services such as business financing; marketing; web design and promotion; networking; IT solutions; accounting and tax services; employee benefits; payment solutions etc. working together to ensure your success in achieving your business goals.

“I worked with Cathy Homeyer for ten years. She was crucial to the development of our office. Her insight, problem solving ability and flexibility are her greatest assets. She does not accept mediocrity; and she was integral in the development of our practice.” Jon W.

DDS

“I assumed the position of office manager from Cathy after she provided me with thorough training. She handled her position consistently and fairly while teaching me to do the same. She is a calm problem-solver with a take-charge personality and a wealth of knowledge. The practice remains at over 98% Collection-to-Production. Cathy set the precedent. She gave me the tools to carry the success forward.” Elizabeth V.

Office Manager

“Having had the privilege of working with Cathy Homeyer my first year out of residency was a blessing. She is organized, sharp and anticipates needs. Cathy is a smart and determined team player who energetically motivated our team. Not only does Cathy meet and exceed goals, she always get the job accomplished meticulously.” Adrienne A.

DMD, MSD

Contact us to schedule a complete evaluation of your business processes and procedures

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